If you have been asked to complete an Amiqus request that includes a photo ID verification check and you are unsure about how to complete it, please follow the steps below:
If you have received an Amiqus request email, please open the email and select 'Start request'. If you have already started the request but you had previously exited the system, this button will have changed to 'Continue request'. Alternatively, if you have received a unique link, please click on the link. This will open up the Amiqus request.
Read the 'Amiqus data subject terms', tick the box and click 'Confirm and continue'.
Complete the 'Your details page', ensuring that you select a 'Title' and complete your date of birth. Then confirm that you have read and understood our 'data usage statement' by ticking the box and clicking 'Confirm and continue'.
Next, search for your address by selecting it from the drop down box underneath 'Address details' or by typing it in manually. You can do this by selecting 'I cannot find my address, let me type it in'. Then complete your 'Contact details'.
Depending on whether you have been asked to complete more than one check, you may have to complete other checks first. When you get to the 'Photo ID verification' stage, you will be given information about the photo ID check, the type of device needed to complete the check and the different forms of photo identification that you can upload. Please see the following support article for more information regarding the accepted forms of photo identification: What type of photo identification documents are accepted.
If you then select 'Continue', you will then be given instructions about how to take a take a photo of your ID document correctly and how to take a photo of yourself holding the unique code. Then select 'Continue' again.
You will then be asked to select the type of document you would like to upload. Once you have selected a document, you will then be given two options: 'Continue on phone' or 'Or, upload photo (no scans or photocopies)'.
Using your mobile to take photos
Taking a photo of your document
If you wish to take a photo of your selected photo ID using your mobile, please select the 'Continue on phone' option. You will then be given instructions on how to take a photo using your phone. Please select 'Continue'.
You then have the option of scanning the QR code using your phone's camera, or alternatively you can send a link to your phone via text message.
If you choose to take a photo of the QR code, a drop down box will then appear at the top of your phone screen. Please click that box and enable camera access.
If you choose to select 'Send link via text message', you will be asked to enter your mobile number and then click 'Send link'. You should then receive an text message from 'Verify ID'. If you do not receive an text message within a couple of minutes, please click 'Resend link'. Please see the following support article for more information: How do I send another SMS link to my mobile as the first one didn't arrive?. Once you receive the text message, follow the link and select 'Enable camera'. Please note: If you're completing the whole request on your mobile phone, you will not be asked to scan a QR code or send a text message to yourself.
Next, select 'Take photo'. If you selected 'Passport', you will then be shown three photos that are not acceptable and one photo that is acceptable. Select 'Take photo' again and take a photo of your document, ensuring all the edges, corners and security features are visible. If you're happy with the photo, select 'Use photo'.
You will then be asked to review the document. If the document is within the frame and easy to read select 'Yes, continue'. If you are not happy with the photo, click 'Try again'. Please note: If you're uploading a driving licence or a national ID card, the system will also prompt you to take a photo of the back of the ID. If the photo is unclear and you are unable to see all the edges of the document, the organisation who sent you the request may ask you to complete another photo ID verification check.
Taking a photo of yourself holding the unique code
If the organisation that you are engaging with has requested a photo of you, you will then be given instructions on how to take a photo of yourself. If you have also been asked to include the unique code in the photo, please write the unique code on a piece of paper, press 'Continue' and then 'Enable camera'.
Please hold up the piece of paper to include it in the photo of yourself, ensure that the code is visible and that the piece of paper does not cover your face. The unique code also indicates to organisations that the photo is 'live'. This is used as an anti-fraud measure which enables the organisation that you are engaging with to compare your photo against your ID without seeing you in person. Once you're happy with the photo, please select 'Yes, continue'.
Finally, you will be asked to return to your computer. Then click 'Confirm and continue'. Please note: If you've completed the check on your mobile, you will be taken straight to the next stage of the request (if you have other checks to complete).
Uploading the photo from your computer/laptop
If you wish to upload an image of your document from your computer/laptop, please select the 'Or upload photo (no scans or photocopies)' option.
If you selected 'Passport' you will then be shown three photos that are not acceptable and one photo that is acceptable. Then select 'Upload photo'. This will then open your documents and you will be able to select the photo that you wish to upload. If you selected 'Driving licence' or 'National identity card' please select 'Or, upload photo (no scans or photocopies)'. This will also open your documents and you will be able to select the photo that you wish to upload.
Once you have uploaded the image, you will be asked to check the readability. If you believe the photo is clear and all the edges of the document are visible, click 'Yes, continue'.
If the organisation that you are engaging with has requested a photo of you, you will then be given instructions on how to take a photo of yourself. If you have also been asked to include the unique code in the photo, please write the unique code on a piece of paper, and press 'Continue'.
You will then be able to take a photo of yourself with the unique code using your webcam. Once you are happy with the photo, select 'Yes, continue'. You will then have completed the photo ID verification check. If you have any other checks to complete, you will be taken to the next stage of the request.
