If you have been asked to complete an Amiqus request that includes a photo ID verification check and you're unsure about how to complete it, please follow the steps below:
If you have received an Amiqus request email, please open the email and select 'Start request'. If you have already started the request but you had previously exited the system, this button will have changed to 'Continue request'. Alternatively, if you have received a unique link, please click on the link. This will open up the Amiqus request.
Read the 'Amiqus data subject terms', tick the box and click 'Confirm and continue'.
Complete the 'Your details page', ensuring that you select a 'Title' and complete your date of birth. Then confirm that you have read and understood our 'data usage statement' by ticking the box and clicking 'Confirm and continue'.
Next, search for your address by selecting it from the drop down box underneath 'Address details' or by typing it in manually. You can do this by selecting 'Address not found? Enter it manually instead'. Then complete your 'Contact details'.
Depending on whether you have been asked to complete more than one check, you may have to complete other checks first. When you get to the 'Photo ID verification' stage, you will be asked to select the type of document you wish to upload. Please see the following support article for more information regarding the accepted forms of photo identification: What type of photo identification documents are accepted.
Once you have selected a document, you will be given the option of using your mobile to take the photos of the document and yourself or uploading the photo/scan from your device.
Using your mobile to take photos
Taking a photo of your document
If you wish to take a photo of your selected photo ID using your mobile, please select the 'Use your mobile to take photos' option.
You can then enter your mobile number and click 'Send link'. You should then receive an SMS message from 'Verify ID'. If you do not receive an SMS message within a couple of minutes, please click 'Resend link'. Please see the following support article for more information: How do I send another SMS link to my mobile as the first one didn't arrive?.Please note: If you're completing the whole request on your mobile phone, you will be given the option of taking a photo on your device or uploading a photo from your library. You will not be asked to enter your mobile number.
Follow the link in the SMS message and press the camera icon in the middle of the screen. This will then give you the option of uploading a photo from your library or taking a photo using your camera. Click the 'Take photo' option - this will then open up your camera.
Take a photo of your document, ensuring all the edges, corners and security features are visible. If you're happy with the photo, select 'Use Photo'.
You will then be asked to check readability. If you believe the photo is clear and all the edges of the document are visible, click 'Confirm'. Please note: If you're uploading a driving licence or a national ID card, the system will also prompt you to take a photo of the back of the ID. If the photo is unclear and you are unable to see all the edges of the document, the organisation who sent you the request may ask you to complete another photo ID verification check.
Taking a photo of yourself holding the unique code
If the organisation that you are engaging with has requested a photo of you, you will then be asked to take a photo of yourself. If you have also been asked to include the unique code in the photo, please write the unique code on a piece of paper.
Again, you will be given the option of uploading a photo from your library if you have already taken the photo or you can take a photo of yourself using your mobile. If you would like to take a photo using your mobile, please select the 'Take photo' option - this will then open up your camera.
Please hold up the piece of paper to include it in the photo of yourself, ensure that the code is visible and that the piece of paper doesn't cover your face. The unique code also indicates to organisations that the photo is 'live'. This is used as an anti-fraud measure which enables the organisation that you are engaging with to compare your photo against your ID without seeing you in person. Once you're happy with the photo, please select 'Use Photo'.
You will then be asked to check the photo, making sure the photo clearly shows your face and the unique code. Then select 'Confirm'.
Finally, you will be asked to return to your computer. Then click 'Submit Photo ID'. Please note: If you've completed the check on your mobile, you will be taken straight to the next stage of the request (if you have other checks to complete).
Upload the images from your device
If you wish to upload an image of your document from your device, please select the 'Upload' option.
This will then open your documents and you will be able to select the image that you wish to upload.
Once you have uploaded the image, you will be asked to check the readability. If you believe the photo is clear and all the edges of the document are visible, click 'Confirm'.
You will then be able to upload the photo of yourself with the unique code by following the steps above. Once you've uploaded the photo, you will then be asked to check the photo, making sure the photo clearly shows your face and the unique code on the piece of paper. Then select 'Confirm'. You will then have completed the photo ID verification check. If you have any other checks to complete, you will be taken straight to the next stage of the request.
