If you have been asked to complete an Amiqus request that includes a banking information check and you are unsure about how to complete it, please follow the steps below:
If you have received an Amiqus request email, please open the email and select 'Start request'. If you have already started the request but you had previously exited the system, this button will have changed to 'Continue request'. Alternatively, if you have received a unique link, please click on the link. This will open up the Amiqus request.
Read the 'Amiqus data subject terms', tick the box and click 'Confirm and continue'.
Complete the 'Your details page', ensuring that you select a 'Title' and complete your date of birth. Then confirm that you have read and understood our 'data usage statement' by ticking the box and clicking 'Confirm and continue'.
Next, search for your address by selecting it from the drop down box underneath 'Address details' or by typing it in manually. You can do this by selecting 'I cannot find my address, let me type it in'. Then complete your 'Contact details'.
Depending on whether you have been asked to complete more than one check, you may have to complete other checks first. When you get to the 'banking information' stage, you will be given information about the banking information check and what you'll access to when completing the check. Select 'Continue'.
Next, search for your bank using the search bar or select your bank from the list below. If your banking provider is not available select 'I can't find my banking provider' and skip to step 14 in this list.
Select 'Connect to provider'.
You will then be directed to our provider Truelayer to securely retrieve your account data. Click 'Allow' which will direct you to your banking provider to log in. If you are completing this check on your phone, you will be directed to your mobile banking app. Please note, no login data is visible to Amiqus or stored in our system.
Follow the instructions on your screen until you are taken back to the Amiqus verification request.
You will then be able to see the accounts that you have selected to share via your banking provider in the request. At this point you can add a note to each account for additional context e.g. if you are purchasing a property - £10,000 from this account will go towards the deposit for my house purchase. At the bottom of this page, you can also add an account manually to this banking provider, if it was not available to connect via Open Banking. This means that you can manually enter the account details, a note about the account for context and upload bank statements for the requested period e.g. 1, 3, 6, or 12 months.
Then select 'Continue'.
You will then be asked to review the provider information. Here you can choose to edit information or add another provider.
Once you have reviewed all banking information you will then be asked to submit the check by selecting 'Submit and continue'.
If your banking provider or account type is not supported yet by Open Banking technology, we have introduced a fallback route. If the banking provider is not available, you can select 'I can't find my banking provider'. This will prompt you to manually enter the account details, add an optional note about the account for additional context and upload bank statements for the requested period e.g. 1, 3, 6, or 12 months instead, so that you can complete the Banking Information check.