The following article provides guidance on completing your Right to Work check through Amiqus.
- What is a Photo ID verification check?
- What will I need to complete this check?
- How do I know if I have a biometric passport?
- What does NFC mean?
- The green "continue" button does not show on the app
- What will the process look like? (Video runthrough)
- What should I do if my passport does not scan?
- I do not have a passport / biometric passport
- I can't pair my mobile to the Amiqus app?
- What if my passport has expired?
1. What is a Photo ID verification check?
The Photo ID verification check verifies the authenticity of your passport. It lets you share your information safely and securely from your biometric passport through your smartphone. Biometric passports include an NFC chip which stores digitised information such as your biographical details and images of your passport photograph.
The Photo ID verification check will compare the biometric chip data to a picture of your passport in order to verify the authenticity of your document. You will also be asked to take a picture of yourself so that it can be compared against the photo in your passport, which is then analysed for facial similarity and spoofing.
2. What will I need to complete this check?
You will need a valid biometric passport and a mobile device which supports near-field communication (NFC). This will generally be an Apple iPhone 7 or newer, or a supported Android. Most modern smartphones will be supported, but you can search your device make and model online to check if it is NFC-enabled if you are unsure.
You will also need to download the Amiqus mobile app, in order to scan the passport biometric chip, take photos of the passport photo page and of yourself for a live "selfie".
If you do not have a compatible smartphone, we would recommend that you ask a friend or family member if you can use theirs. Your information will not be stored in the app or on the phone once the check is complete.
3. How do I know if I have a biometric passport?
On the cover of your passport, there should be a small icon of a gold camera which means that it is a ePassport with biometric functionality.
4. What does NFC mean?
NFC stands for Near-field Communication, which is a wireless connectivity that uses a magnetic field to facilitate communication between devices when touching or brought into close proximity.
5. The green "continue" button does not show on the app
In this case the button is likely hidden due to your text size setting for iOS (Apple) or Android. In order to fix the issue, please reduce the font size enough for the continue button to be visible.
To amend the font size for iOS (Apple), go to Settings > Display & Brightness > Text Size.
To amend the font size for Android, go to Settings > Display > Font Size and Style > Font Size.
Once complete, please restart the Amiqus mobile app and reattempt the check.
6. What will the process look like? (Video runthrough)
For a full tutorial on how to complete this check, see below to view our YouTube instructional video.
7. What should I do if my passport does not scan?
If your NFC chip cannot be detected by the Amiqus mobile app, please try the troubleshooting suggestions below and reattempt the process.
- When taking a photo of your passport photo page (prior to the scan), please ensure that this is clear, unobstructed and that all edges are in frame.
- If you own a Burgundy UK Passport (Issued before December 2020): The NFC chip can be located in the front and back of the passport cover. The chip can be scanned placing the device on either side of the passport and slowly sliding the device vertically, from top to bottom.
- If you own a Navy UK Passport (Issued after December 2020): The NFC chip can be located within the 'Photo page'. The chip can be scanned from either side of the photo section.
- If you own an Irish Passport (Issued from October 2013): The NFC chip can be located within the top-right corner of the passport cover.
- This check will need to be completed using a mobile device which supports near-field communication (Apple iPhone 7 or newer, or supported Android). If you are unsure whether your device is supported, you can search your device make and model online to check if it is NFC-enabled.
- Remember to remove any outer covers or sleeves from both your passport and mobile device.
- Refer to the full online tutorial to ensure all steps are being followed.
If the suggestions above fail to resolve the issue, please get in touch with your contact at the organisation that sent you the Amiqus request for advice on next steps.
8. I do not have a passport / biometric passport
If you do not have a passport or biometric passport and cannot complete these checks through the Amiqus mobile app, when prompted with the question "Do you have a biometric passport?", please select "No". This will then redirect you to a new page entitled "Unable to proceed" with the following message:
"(Name of organisation that sent you the request) will be notified that you cannot complete this Photo ID verification. Please provide details below, so that they can follow up and help you proceed another way".
There will be an option to provide further details, if required. Once complete, select "Submit and continue", then await further instructions from the organisation that sent you the Amiqus request.
9. I can't pair my mobile to the Amiqus app?
Please see the outlined troubleshooting suggestions below:
- Within the Amiqus request, there should be a page entitled 'Continue on your mobile phone'. In this section, you will see a blue dialog box which provides an access code that is used to pair your request with the Amiqus mobile app.
- Should you have trouble connecting, proceed to select 'Get a new code'.
- Once the new code has been generated, enter this into the mobile app to see whether this grants you access to the next stage of the check.
- If you have actioned these steps and the mobile app continues to display the same error message, we would recommend that you inform your contact at the business who sent you the check and ask them to confirm whether the date of birth on your Amiqus profile, matches the one you are inputting into the app, as these must match in order for you to continue. If they do not match, they will need to update this information, prior to you re attempting the check.
10. What if my passport has expired?
In order to complete a Right to Work check through an Identification Document Validation Technology, such as the Amiqus mobile app, only the following specified documents are accepted:
- In Date Valid British Passports
- In Date Valid Irish Passports
- In Date Valid Irish Passport Cards
If you hold an expired passport, please get in touch with your contact at the organisation that sent you the Amiqus request for advice on next steps.