Amiqus provides the software that the firm that sent you the request uses to carry out electronic identity verification checks and exchange documents and forms. However, we do not have access to any of your personal information or the information which has been requested from you for data privacy and security reasons. For this reason, we cannot accept any files containing personal information or identity documents via our support channel. If any files such as these are received, we are required to redact them in order to protect your own data privacy. Please see a link to our privacy policy here, particularly the section regarding our role as data processor, which outlines how your personal information is stored and processed.
Why have these checks been sent to me
Further to our role as a Data Processor, if you have any queries about your Amiqus request (such as why this information has been requested from you or whether your results have been reviewed yet), we advise getting in touch with your contact at the firm who sent you the Amiqus request; they should then be able to advise you further. The firm that sent you the Amiqus request views and controls the information you submit when you complete your Amiqus request; we simply provide the software tool that they use to securely and remotely request that information from you.
Phone Calls to the Support Team
We in the Amiqus Support Team do not have access to your details, meaning we cannot verify them over the phone with you. We apologise for any inconvenience this may cause; however, the best way to reach us regarding an Amiqus request is through our support channel. This way, we can more easily keep track of and investigate any issues you have, and if needed, we can even escalate the matter to the right people. This will help us provide the assistance you need in a timely manner. Additionally, using this channel will enable us to give you a more comprehensive and accurate answer to your questions, ensuring you receive the help you need quickly.
You can contact us via our online support channel by opening your Amiqus check (from the initial email request) and clicking the blue Help and Support button in the bottom right corner.