Welcome to our FAQs page. Here, you’ll find helpful responses to commonly asked questions about the Amiqus Wallet. If, after reviewing our answers, you still have questions or require further assistance, please don’t hesitate to reach out to our Client Support Team at support@amiqus.co.
Tracking the progress of a request
Managing your Wallet
Which email address do I use to log into my Wallet?
If you’re using the Amiqus mobile app or the web browser version of Wallet, log in with the email address that organisations use to send you requests.
If you’re completing a request, Amiqus will prompt you to log in using the email address that the request was sent to.
I have 2 email addresses. What should I do if someone sends a request to my other email address?
If you have another email address you can also link it to your Wallet. This lets you manage requests sent to either email address from the same account. It also lets you log into your account using either email address.
- Go to the Settings screen
- Tap ‘Account settings’
- Tap ‘Email’
- Tap ‘Add new email’
- Follow the instructions to link your other email address to your account
Once you have linked your other email address, go to the request you received. You will be able to log in and pre-fill your documents and personal information as normal.
Do I need to download the Amiqus app?
You can use the Amiqus app or the web browser version of Wallet. You need to login to at least one of these to track your requests. You also need it to manage the documents and personal information saved to your Wallet.
You do not need the app to complete a request. You can pre-fill your information in requests without the app. You can also update your personal information without the app as you complete a request.
Problems logging in
Why haven't I received a secure link?
We send you a secure link via email when you create your Wallet and when you log in. If you don’t receive the email within a couple of minutes, check the Spam folder in your email account. If the email doesn’t arrive, request a new secure link:
- Tap ‘Didn’t get the email?’
- Tap ‘Resend secure link’
If the link still doesn’t arrive, you might not be eligible for an Wallet. This can happen if the organisation that sent you a request hasn’t turned on the Wallet feature yet. You can contact the organisation to ask if they have turned on the Amiqus Wallet feature.
Above: Tap “Didn’t get the email?” in the app if the email doesn’t arrive
What do I do if I forget my PIN (mobile app only)?
The app will ask you to enter your PIN every time you open it.
If you forget your PIN, you can reset it in the app:
- On the PIN entry screen, tap ‘Forgot your PIN?’
- Tap ‘Log out’
- Follow the instructions in the app to log in again and set a new PIN.
What happens if I lose access to my email address(es)?
If you lose access to the email address(es) linked to your Wallet, you will not be able to log in. Contact your email provider to try to regain access to your email address. If they can't help you, contact our support team to delete your Wallet.
How could I benefit from creating an Amiqus Wallet?
Creating an Amiqus Wallet saves you time as you won't have to re-upload key pieces of your information for future checks.
You will also be able to:
- Track the progress of your requests
- Receive notifications on your smartphone if there are any issues
- Upload additional information if needed
Tracking the progress of a request
How do I know whether my checks passed?
Once the organisation has reviewed your checks, the request’s status will change to ‘Reviewed’.
Unfortunately, you can't see the results of your checks in the Amiqus app. Wait for the organisation that sent you the request to contact you directly.
Your data
How do you keep my data secure?
All of your data is encrypted in transit and at rest in our database, meaning only authorised people can view it. We use ‘https’ to secure and encrypt your connection to our service.
We are certified by the NQA to ISO/IEC 27001:2013 and the UK government cyber security accreditation scheme, Cyber Essentials Plus. We are also audited annually by external regulators.
We are GDPR compliant and protect your data under EU law.
We are also regularly penetration tested by CREST certified organisations.
How long will my data be stored in my account?
If you delete your account the maximum we can keep your data for is 28 days.
How do I delete my Wallet?
You can delete your Wallet account using the Amiqus app.
- Open the Amiqus app on your smartphone.
- If you haven’t used the Amiqus app before, see our guide to downloading and setting up the Amiqus app.
- Tap on the cog icon in the top-right corner to go to the ‘Settings’ screen.
- Press ‘Delete account’
- Follow the instructions in the app to delete your account.
You can also delete your Wallet using the web browser version of Wallet.
- Login to the web browser version here https://wallet.amiqus.co/
- Click on your name in the top-right of the screen
- Click on settings
- Click on delete account
- Follow the instructions to delete your account.