Some organisations may not have enabled this feature yet. When you open a request, if you don't see the option to log in or create an Amiqus Wallet, the organisation may not have turned this feature on. You can ask them to turn it on, or you can complete your request without using Amiqus Wallet.
To get the most out of your Amiqus Wallet, you will also need to download the Amiqus app to your smartphone. You can find it on the Google Play or Apple App Store.
Creating an Amiqus Wallet
You'll be given the option to create an Amiqus Wallet at the start of a request.
Go to your email inbox and look for the email asking you to complete a request. Tap the green 'Start request' button.
You'll see a list of checks you need to complete. Tap 'Continue'.
You'll be asked whether you want to use an Amiqus Wallet or not. Tap ‘Continue with Amiqus Wallet’
An email will be sent to the email address associated with the request. Click the secure link in the email to create your Amiqus Wallet.
Once your Amiqus Wallet has been created, you can continue your request in your browser.
As you complete your request, you can save your personal information and documents to your Amiqus Wallet. This lets you reuse them in future requests.
Above: at the start of your request, you are asked whether to use an Amiqus Wallet or not. Tap “Continue with Amiqus Wallet” to create your Wallet or log in.
Completing requests
Whenever you complete a request while logged in, your data will be prefilled in the request form.
When you change or enter any of the following pieces of data, you’ll be asked if you want to save them to your Wallet. They will then be prefilled in any future requests you complete:
Name
Phone numbers
Current and previous addresses
Country of birth
Date of birth
Place of birth
Mother’s maiden or family name
National insurance number
Nationality
Passport details
Driving licence details
National ID details
If you're asked to upload a document, you can choose a document that you saved in your Wallet or upload a new one. If you upload a new document, you’ll be able to save it to your account for easy access next time.
Note: you can’t store your identity document when carrying out a Photo ID check. We plan to add this feature in the future.
Above: You’ll see this message when you add or update certain pieces of information, like a phone number.
An email will be sent to you. Open the email app on your smartphone. Then look for the email containing a secure link from Amiqus. Tap the secure link in the email to log in.
You will be taken back to the Amiqus app and asked to create a PIN. You’ll need to enter this PIN whenever you open the app, so remember to keep it safe.
Using Wallet in your Web browser
You can also access your Wallet in your web browser by visiting wallet.amiqus.co
Enter your email address and click ‘Continue’
An email will be sent to you. Open the email app on the same device as your web browser.
Then look for the email containing a secure link from Amiqus. Tap the secure link in the email to log in.
You will be taken back to your web browser and logged back into Wallet.
Tracking the progress of your request
In the ‘Requests’ tab of the Amiqus app, you can see the requests that organisations have sent you. They are grouped by the organisation that sent them.
Tap on an organisation to see all the requests they have sent you. You will either see a list of cases (groups of requests), or a list of requests. Tap on a case to see the requests inside of it.
Tap the ‘Requests’ tab
Tap on the organisation who sent you the request you want to track
If the screen has the heading ‘Cases’: tap on the relevant case. Otherwise, skip this step.
Tap on the request you want to track
Each case or request will have one of the following statuses:
Needs attention - You have one or more steps to complete.
In review, or With the organisation - no action needed - The organisation is reviewing your data. There’s nothing you need to do at this point.
Reviewed - The organisation has reviewed your data. They will contact you to let you know whether your checks have passed.
Expired - The request has expired and cannot be completed anymore.
On hold - You asked to change your name or date of birth. The organisation needs to review this before you can continue.
Above: Selecting an organisation
Above: Viewing the cases that the organisation has sent you
Above: A list of requests from the organisation
Tap on a request to see:
Any steps you still need to complete
The status of each step you’ve submitted
The data you submitted for each step
If you have steps you still need to complete, tap the ‘Go to request’ button and fill in the missing information.
After you complete a request, you will have to wait for the results. How long you have to wait depends on:
The type of checks you completed
How quickly the organisation that requested it will review it.
Above: A request that has not yet been started
This is also possible if you are logged into the web browser version of Wallet
Seeing the data you submitted in a request
Once you have submitted your data for a request, you will see a list of each of the steps you carried out. Tap on a step to see the data you submitted.
You will also see the status of each step:
Needs attention - You need to provide more information.
Processing - Our systems are processing your data. When this is done, it will be passed onto the organisation to review.
Awaiting referee - for employment referencing checks only. Waiting for a referee to verify the employment information you entered.
In review - The organisation is reviewing this step.
Reviewed - The organisation has reviewed this step.
Above: A request that has been completed. The organisation has reviewed one step and is reviewing the other step.
Uploading documents and personal information
Above: The Documents screen. This lets you view and manage documents, as well as upload new ones.
You can upload documents via the Documents tab of the Amiqus app. Press ‘Add document’ and choose the document type.
You can upload any of these types of documents:
Driving licence
National ID
Passport
Professional accreditation
Proof of address
Right to rent share code
Right to work share code
Other document
You may choose to upload a file or take a photo of the document to store in the Amiqus app. After uploading, you can rename it if you wish. These documents will be stored for any future checks you may complete with Amiqus. Supported file types include PDF, PNG, and JPG, with a maximum size of 100 megabytes.
You can receive notifications when a document is about to expire. See ‘Notifications’ for more information.
Expiry dates can only be set for the documents listed below, and you can specify these dates during the upload or editing process:
Passport
Driving licence
National ID
Right to work documents
Right to rent documents
You can also use the web browser version of Wallet to manage your documents
In addition to documents, you can store personal details like your title, name, date of birth, address, and National Insurance number for future requests. You can access and edit this information through the Info tab in the Amiqus app.
Above: The Info screen, where you can view and edit your personal information
You can also access this information through the web browser version of Wallet
Notifications
In-app notifications
Tap the ‘bell’ icon in the top-right corner to see your notifications in the app. These include:
Updates on requests that need your attention
Reminders when one of your documents is about to expire. These are shown 90 days before expiry, 30 days before expiry, and then when your document expires.
Amiqus app updates
Above: The Notifications screen. This shows you updates about your requests and documents. It also tells you when there is an app update.
Notifications can also be accessed in the web browser version of Wallet
Push notifications
You can opt-in to receive push notifications. This lets you receive notifications on your smartphone without having to check the Amiqus app.
To manage your push notifications settings:
Open the Amiqus app
Tap on the ‘cog’ icon in the top-right corner
Tap on ‘Notifications settings’
To turn on all push notifications, turn on the ‘Enable notifications’ option.
To turn off all push notifications, turn off the ‘Enable notifications’ option.
To turn on certain types of push notifications, ensure ‘Enable notifications’ is turned on. Then turn on or off whichever types of push notifications you want to receive.
Above: The push notifications settings screen
Push notifications are not available in the web browser version of Wallet
Getting help
Help with the Amiqus app
You can access our support centre within the Amiqus app. This includes instructions on how to use the app and frequently asked questions.
Tag the ‘cog’ icon in the top-right corner of the screen.
Tap ‘Support centre’
If you have questions about the app or encounter any problems, contact our support team. Email us at support@amiqus.co or contact us via the app:
Tap the ‘cog’ icon in the top-right corner of the screen.
Tap ‘Contact Amiqus’
Above: Links to the support centre and to contact Amiqus within the Amiqus app.
Help with a request
If you have issues while completing a request, you can press the question mark button in the bottom-right corner of the web page to get help.
From there, you can contact the organisation who sent the request, search our support centre, or contact the Amiqus support team via: support@amiqus.co
Above: Tap the blue question mark in your web browser to get help with your request
You can also find the contact details of the organisation who sent you the request in the Amiqus app.
Go to the ‘Requests’ tab
Tap on the organisation
See the organisation’s contact details at the top of the screen.
If the organisation sent you the request by email, you also can find their contact details in the email.