Please note that this article contains information relating to our Document Transfer feature and is not applicable to the document scan you are asked to complete as part of a Photo ID check. Please see our article on how to complete a Photo ID check for more information on this topic.
If you are having difficulty uploading a document, then please try the following solutions below to help resolve this.
- Ensure you have a strong enough internet connection.
- Only attempt to upload files that are any of the following; PDF, Docx, Doc, Xlsx, Xls, Csv, Jpg, Png, Gif, Tiff, Zip.
- If the size of the file you are attempting to upload is large, try to upload a smaller sized file.
- Your internet browser may not be an up to date version. If this is the case then you can update the browser you are on, or you can try to complete your request in a different browser. (E.g. Google Chrome, Microsoft Edge, Safari, Mozilla Firefox).
- The file may be corrupted so you may need to upload a different file instead.
If you are still having issues uploading your document, please get in touch with our support team by using the help widget or emailing support@amiqus.co.