The following article provides guidance on completing your Photo ID Verification check through Amiqus. If you require more information on Photo ID Verification checks for Right to Work, see our Right To Work support article.
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What happens to my image and information and who are Onfido?
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How do I photograph my selected ID correctly? (With Examples)
- What if I do not have the form of ID requested?
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Can I upload a different ID to the one that requested from me?
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I am using Google Chrome on an Android and the 'Take photo' button isn't working?
1. What is a Photo ID verification check?
If you have been asked to complete a photo ID verification check, you will be required to provide a photo of either a valid passport, driving licence or national identity card as well as a video of yourself. You can complete a photo ID check on your mobile or desktop device. If you need to take photos of your document from your mobile device, we suggest opening the request from that specific device. You must be 16 years and above to complete a photo ID verification.The results of the check will only be shared with the organisation that sent you the Amiqus request.
2. What happens to my image and information and who are Onfido?
Your image and information are securely encrypted and uploaded for analysis by Onfido. We partner with them to undertake validation checks against the document you provide. We check the security features of your document which include, data positions, signature, microprint, holograms and facial recognition check.
Once we have checked your information, we will only ever provide the outcome to the business requesting verification. By using the Amiqus service you are consenting to share your information with this business to access their products or services. View our privacy policy in full. The business that referred you to Amiqus is required to undertake diligence and verification checks based on your identity. You should contact them directly if you would like to refer to their own privacy policy or terms.
3. How do I complete a Photo ID verification check?
For more information on how to complete a check, see our helpful support article Photo ID Verification: Completing a Request.
4. What type of photo identification documents are accepted?
We can accept either a Passport, Drivers Licence or National Identity Card. (Your chosen form of ID must be valid on the date of completion)
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Passport Requirements: You will be required to upload a clear photo of the photo page within your passport.
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Drivers Licence Requirements: You will be required to upload a clear photo of the front and the back of your licence.
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National identity Card Requirements: You will be required to upload a clear photo of the front and the back of your identity card.
5. How do I photograph my selected ID correctly? (With Examples)
When providing a document, please ensure that the details are as clear as possible.
- For a Passport, please capture the main photo page (as per example below).
- For a Driving Licence, please ensure that you capture the front and back of the license as the system prompts you.
- For a National Identity Card, please ensure that you capture the front and the back of the card as the system prompts you.
- When taking the photo of your chosen ID, please ensure that all edges of the document are visible and there is no glare on the image. If the edges are not visible, the image is blurred or distorted, or if there is a glare, the photo will not be able to be processed.
Photo Examples:
Examples of acceptable and non-acceptable photos of ID:
6. Encountering issues uploading the ID
If you are encountering issues whilst uploading your ID, please see the following suggestions to troubleshoot the problem:
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Camera and Microphone Permissions
If your permissions are "disabled" or "blocked", you will be unable to complete the Amiqus check as the site will not have the permissions enabled to open the required features (i.e. Camera and Microphone). You can grant temporary access by "enabling" or "allowing" access when prompted or through your permission settings on your device. For more information on how to manage these settings, please see our Camera and Microphone Permissions support article. -
Other Browsers Restrictions
If you have been unable to complete your Amiqus check and it is not due to an embedded browser or permission issue, it may be related to your current browser. If you are unaware of the browser you are using, you can check this by visiting WhatIsMyBroswer.com. Once you have established the browser you are using, check that is it up-to-date and proceed to run any updates (if required). Alternatively, you could try using a different browser such as Google Chrome, Safari, Microsoft Edge, Firefox etc, to complete your check. -
Device Restrictions
If you have proceeded to follow all of the troubleshooting suggestions and still encounter issues, we would recommend that you attempt the check using an alternative device. Please ensure that the device has a built in camera to take a photo of your identity documents. Alternatively, you can take a photo (no scans or photocopies) of your identity document and upload it when prompted.
7. What if I do not have the form of ID requested?
If you do not have the form of Photo ID that was requested by the business that has sent you the Amiqus request, please let your contact at that business know and they will advise you how they wish you to proceed.
8. What if I do not have any ID?
If you do not have any form of Photo ID, please let your contact at that business know and they will advise you how they wish you to proceed.
9. Can I upload a different ID to the one that requested from me?
If the business that has sent you the Amiqus request, has requested a particular form of photo ID (such as a passport) but you do not have that form of photo ID and you wish to upload a different form, you should contact the business to let them know. They will be able to advise how they wish you to proceed. They may be required to send you a new photo ID check.
10. What if I do not have a working camera?
During the Photo ID check, once you have submitted the photo your ID document, you may also be asked to submit a video of yourself. You can complete this check using a smartphone, tablet or laptop providing that they have a camera function.
If you are using a smartphone, you can use the built-in camera to take the photo. However, if you do not have a smartphone, please see the following ways that you could complete this part of the check:
- If you have a friend or neighbour etc who has a smartphone, tablet, laptop or a digital camera that you could borrow to complete your checks.
- If the above are not suitable, you could ask to go into the business that you are engaging with to complete the check in person with them.
11. I am using Google Chrome on an Android and the 'Take photo' button isn't working?
If you are using Google Chrome on an Android device, you may experience an issue when clicking the 'Take photo' button which prevents you from progressing to the next stage of the photo ID verification check.
If you experience this issue, please follow the steps below:
- Ensure that you have a strong and stable internet connection.
- Please try to enable camera access by following the steps in this article: Change a site's camera and microphone permissions.
- If this is does not resolve the issue, please try an alternative browser such as Safari, Microsoft Edge, Firefox etc, to complete your check. Any checks that you have already completed will be saved.
- If you have proceeded to follow all of the troubleshooting suggestions and still encounter issues, we would recommend that you attempt the check using an alternative device. Please ensure that the device has a built in camera to take a photo of your identity documents.
- Alternatively, you can take a photo (no scans or photocopies) of your identity document and upload it when prompted. If you choose to use a desktop/laptop with a webcam, you can upload the photo of your ID document onto your desktop/laptop from your mobile phone/camera and select the option of uploading an existing photo. For further instructions on how to do this underneath here.
- If you have tried the above solutions but you're still unable to complete the photo ID verification check, you could try asking either a friend or neighbour etc who has a smartphone, tablet, laptop or a digital camera that you could borrow to complete your checks or you could ask to go into the business that you are engaging with to complete the check in person.
12. Can I bring my ID into the office instead?
If you are unable to upload your photo ID and wish to bring your ID into the office of the business that you are transacting with, please let your contact at the business know and they will be able to advise when you can go into the office. They can then complete the checks with you, in-person.