The following article provides guidance on how to combat restrictions due to an embedded browser issue.
1. What is an “Embedded Browser”?
2. What can an “Embedded Browser” cause an issue with?
3. Are there recommended devices to use to avoid an “Embedded Browser”?
4. How do I troubleshoot the “Embedded Browser” restriction?
5. What should I do if I cannot fix the issue?
1. What is an “Embedded Browser”?
Embedded browsers are built-in within an application, to enable users to access internet websites through the application, rather than an authentic browser such as Google Chrome, Safari, Microsoft Edge, Firefox etc. Unfortunately, these can cause loading issues with some websites.
2. What can an “Embedded Browser” cause an issue with?
Embedded browsers can cause issues with redirecting websites, camera and microphone permissions and downloading documents. This is because the browser is contained within the application therefore, it does not provide the typical features as it would being run within a standard browser such as Google Chrome, Safari, Microsoft Edge, Firefox etc.
3. Are there recommended devices to use to avoid an “Embedded Browser”?
If you have opened your Amiqus request within a mail application (i.e. Microsoft Outlook, Gmail, Apple Mail etc.) on your smartphone or tablet and have encountered an issue due to an embedded browser, there are alternative solutions which you will find within the troubleshooting instructions which you can find within this article. If the issues persist, we recommend to reattempt the check using a desktop device (e.g. PC or Laptop).
4. How do I troubleshoot the “Embedded Browser” restriction?
If you have opened your Amiqus request within a mail application (i.e. Microsoft Outlook, Gmail, Apple Mail etc.) and it is failing due to an "embedded browser" restriction, we would recommend that you access the request, trying one of our alternative solutions below:
Launching through the email application:
- Open the Amiqus request email within your application.
- Locate the green “Start Request” link, then ‘long press’ the link to launch a new menu within your application.
- From the new menu, select the option to open the link in a new browser.
- A new link will open within an standard browser such as Google Chrome, Safari, Microsoft Edge, Firefox etc, depending on your smartphone/tablet settings.
- This should now allow you to complete the request.
Launching through a new internet browser:
- Open your internet browser (i.e. Google Chrome, Safari, Microsoft Edge, Firefox etc)
-
Search for your email provider and open the relevant website (e.g. https://mail.google.com, https://outlook.live.com)
- Sign in to your email account and open the Amiqus request from your inbox,
- Select the green “Start Request” link.
- This should now allow you to complete the request.
5. What should I do if I cannot fix the issue?
If you have followed all of the troubleshooting suggestions and continue to encounter issues, please proceed to raise a ticket with our Amiqus Support Team. You can do this going into your Amiqus request and selecting the blue question mark icon at the bottom right corner. Once raised, we will investigate further and guide you through the remainder of the check until completion.